FAQ

How do we charge for engraving?
There is an additional charge for logo and text engraving. Please contact us for engraving pricing.

What is the return policy for Executive Awards?
We guarantee the quality of all items purchased at ExecutiveAwards.com.

If your item arrives to you broken or damaged, you may return your item for a replacement. Be sure to keep the original product container. For best results, use the shipping packaging your order arrived in, and send your items back to us. We will credit your account for any shipping expenses you incur upon receipt of the damaged goods.

If you need to return your purchase for a refund, please send to us a copy of your invoice along with your order and we will credit your account for the value of the merchandise only, upon receipt of your returned order.

Please send your item securely, in its original packaging, to:
Executive Awards
7116 Miami Ave.
Cincinnati, Ohio 45243

Can orders be shipped outside of the United States?
Sorry, we are unable to ship outside of the United States at this time.

Is my credit card information safe online?
Absolutely! Orders placed on our Executive Awards site are encrypted using Secure Socket Layer (SSL) technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only.

Will Executive Awards sell my e-mail address to other companies?
Absolutely not. At Executive Awards, we are committed to ensuring your privacy as a customer. You can be confident that Executive Awards does not sell or exchange names, or any other information about our customers, with third parties.

Yes, we have free gift Wrap.

 

For any further assistance, or to place an order by phone, call us toll-free at 1-800-906-7654.

 

Customer service phone hours:
M – F 9:30 – 5:00 EST
Sat 10:00 – 5:00 EST