Frequently Asked Questions

What makes Executive Awards different from other sellers of corporate awards?

Gilson’s Executive Awards is a family-owned company with a long history of quality products, great customer service and fast turnaround on all our orders. We also have an in-house artist. Our selection of corporate awards and boardroom items is unique – you won’t find these designs anywhere else. We also offer design services and can work closely with any customer to create exactly what they need.

Simply, our curated collection of luxury professional gifts and awards, coupled with our abilities to give personal attention to each order as well as provide quick turnaround on large orders, means our customers get small-business care with big-business capability.

How should I design the engraving to put on my trophy or plaque?

While we can make you virtually any design you want, whether text or logo images, we definitely recommend using a clear and simple font that’s easy to read from a distance. We offer laser engraving, glass printing and even have an artist on staff who can hand engrave certain pieces.

Some of our font suggestions for laser engraving glass gifts, crystal awards and trophy plaques are:

• For small text: Serif fonts like Arial and Arial Black
• For cut letters: Arial Black in all capital letters
• For a stylized but readable look: Lucida Handwriting
• For formal events: Script MT or Old English Text

Our favorite font is any of the Arials. They’re easy-to-read, come in several different styles, and the way the thickness of each letter remains consistent makes the final product cleaner and the engraving more resilient.

Is there anything I can do if I can’t find a product that exactly fits my needs?

Yes; just give us a call! You’ll talk to a real person who can help you design exactly the corporate award you need. Virtually all of our products are customizable; we can take an available product and customize it to your needs, or start from scratch and bring your vision of the perfect workplace gift to life.

How long does it take to engrave a plaque?

Accomplishments can often come out of the blue, making it difficult to provide a personalized award on short notice. Engraved plaques are some of the best awards to provide on short notice and the good news is that we pride ourselves on a rapid turnaround, period (Check out our About Us page!). Some engraved plaques, like most of our corporate gifts, can be proofed and made in as little as a day. Speediness doesn’t diminish quality. You can rest assured that getting you your order as quickly as possible never compromises the quality of the products or the engravings.

We offer a variety of awards plaques that can be engraved on short notice. From acrylic to perpetual plaques, you can be rest assured that your award will be engraved and delivered at a convenient time. That being said, some orders may take longer than others depending on requested detail, style, etc., so get in contact with us today and we will do everything we can to get you your engraved plaques and awards ASAP.

Are there minimum requirements for any of your products?

For most of our products, no, you don’t have to order more than one of the product you choose. This is true from our most prestigious, custom trophies and plaques down to personalized pens: no minimum quantity is required for any engraved pen order.

What methods of engraving do you do?

We offer super-accurate laser engraving for our trophies, plaques and personalized desk items like clocks and card holders, and color printing for certain glass gifts and awards. We also have an in-house engraving artist who can hand-engrave certain pieces, like our pewter and silver signature facsimile display trays.

Can I order just one part of an award?

Yes! We understand that you might already have a trophy topper, but no trophy base, or vice versa. When you have the option of changing or upgrading only part of a perpetual award trophy, you can keep its integrity and heritage and still be able to update it as it ages.

What is the difference between acrylic vs crystal and glass?

Your first thought might be that glass or crystal is “nicer” than acrylic, but that’s simply untrue! Our glass awards are beautiful and have uniquely-blown patterns. Our crystal is simple, traditional and elegant. Our acrylic awards are just as attractive as glass and crystal, and also available in clear or color, but the great thing about acrylic is it’s virtually shatterproof. All three materials are great choices- high quality and attractive- but since acrylic is a dense plastic, it is not at all fragile like crystal or glass.

Do you offer proofs or samples before my order is finalized?

Yes, we go through the design and proofing process with you. We do not finalize orders without our customers knowing exactly what their corporate gift order looks like.

Are there separate charges for designing and proofing my order?

Absolutely not! Any time you place an order with us, we provide free design consultation and collaboration, as well as free proofing to make sure your order comes out perfectly and to your exact preferences.

What is the return policy for Executive Awards?

We guarantee the quality of all items purchased from ExecutiveAwards.com.

If your trophy, plaque, award, or gift item arrives broken or damaged, simply return it for a replacement. Be sure to keep the original product container. For best results, use the packaging your order arrived in, and send your items back to us (address below). We will credit your account for any shipping expenses you incur.

If you need to return your purchase for a refund, please send us a copy of your invoice along with your order, and upon receipt of your returned order, we will credit your account for the value of the merchandise.

Please send your item securely, in its original packaging, to:
Executive Awards
7116 Miami Ave.
Cincinnati, Ohio 45243

Can orders be shipped outside of the United States?

Sorry, we are unable to ship outside of the United States at this time.

Is my credit card information safe online?

Absolutely! Orders placed on our Executive Awards site are encrypted using Secure Socket Layer (SSL) technology, so your transactions are completely protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only.

Will Executive Awards sell my e-mail address to other companies?

Never. At Executive Awards, we are committed to ensuring your privacy as a customer. You can be confident that we do not sell or exchange names, or any other information about our customers, with third parties.

Do you provide free gift wrap?

Yes, we provide free gift wrap.

Choose from one of the many product categories and shop for various awards, plaques and other engravable, personalized gifts to show your appreciation!

For any further assistance, or to place an order by phone, call us toll-free at 1-800-906-7654.

Customer service phone hours:

M – F 9:30 – 5:00 EST
Sat 10:00 – 5:00 EST