fbpx

FAQs

What makes Executive Awards different from other sellers of corporate awards?

Gilson’s Executive Awards is a family-owned company with a long history of quality products, great customer service and fast turnaround on all our orders. We also have an in-house artist. Our selection of corporate awards and boardroom items is unique – you won’t find these designs anywhere else. We also offer design services and can work closely with any customer to create exactly what they need.

How should I design the engraving to put on my trophy or plaque?

While we can make you virtually any design you want, whether text or logo images, we definitely recommend using a clear and simple font that’s easy to read from a distance. We offer laser engraving, glass printing and even have an artist on staff who can hand engrave certain pieces.

How long does it take to engrave a plaque?

The good news is that we pride ourselves on a rapid turnaround period (Check out our ‘About Us’ page!). It is possible to get your order made and proofed in as little as a day. And you can rest assured that getting you your order as quickly as possible never compromises the quality of the products or the engravings. That being said, some orders may take longer than others depending on requested detail, style, etc., so get in contact with us today and we will do everything we can to get you what you need ASAP.

Are there minimum requirements for any of your products?

For most of our products, no, you don’t have to order more than one of the product you choose. This is true from our most prestigious, custom trophies and plaques down to personalized pens: no minimum quantity is required for any engraved pen order.

What is the difference between acrylic vs crystal and glass?

Your first thought might be that glass or crystal is “nicer” than acrylic, but that’s simply untrue! Our glass awards are beautiful and have uniquely blown patterns. Our crystal is simple, traditional and elegant. Our acrylic awards are just as attractive as glass and crystal, and also available in clear or color, but the great thing about acrylic is it’s virtually shatterproof. All three materials are great choices- high quality and attractive- but since acrylic is a dense plastic, it is not at all fragile like crystal or glass.

Are there separate charges for designing and proofing my order?

Absolutely not! Any time you place an order with us, we provide free design consultation and collaboration, as well as free proofing to make sure your order comes out perfectly and to your exact preferences.

What is the return policy for Executive Awards?

We guarantee the quality of all items purchased from ExecutiveAwards.com.

If your trophy, plaque, award, or gift item arrives to you broken or damaged, simply return it for a replacement. Be sure to keep the original product container. For best results, use the packaging your order arrived in, and send your items back to us (address below). We will credit your account for any shipping expenses you incur.

If you need to return your purchase for a refund, please send us a copy of your invoice along with your order, and upon receipt of your returned order, we will credit your account for the value of the merchandise.

Please send your item securely, in its original packaging, to:
Executive Awards
7116 Miami Ave.
Cincinnati, Ohio 45243

Can orders be shipped outside of the United States?

Sorry, we are unable to ship outside of the United States at this time.

Is my credit card information safe online?

Absolutely! Orders placed on our Executive Awards site are encrypted using Secure Socket Layer (SSL) technology, so your transactions are completely protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only.

Will Executive Awards sell my e-mail address to other companies?

Never. At Executive Awards, we are committed to ensuring your privacy as a customer. You can be confident that we do not sell or exchange names, or any other information about our customers, with third parties.

Do you provide free gift wrap?

Yes, we provide free gift wrap.

Choose from one of the many product categories and shop for various awards, plaques and other engravable, personalized gifts to show your appreciation!

For any further assistance, or to place an order by phone, call us toll-free at 1-800-906-7654.

Customer service phone hours:

M – F 9:30 – 5:00 EST
Sat 10:00 – 5:00 EST